Topic on Project:Support desk

Hi, I noticed that if a user with "bot" permission pinging in the edit summary, the ping is not sent. what can be done? Thanks in advance!

Bots are often excluded from pings yes. Which bot and which wiki are we talking about ?

@TheDJ This is a wiki site that does not belong to the Wikimedia Foundation. Manual edits are made through the bot account, so it is necessary for pings to be sent.

@TheDJ?

Thank you!