Topic on Talk:Talk pages consultation 2019/Tools in use

Maybe its more useful to list mailing list technologies instead of open/closed. Mailman and Google Groups are both used widely within the movement, and I guess OTRS can be called a mailing list with a bit of a stretch. Is there anything else?

Also are there other ways of email communication there are relevant? There is direct mail at least (via MediaWiki's email sender feature, or just people knowing each other's address).

I think it's useful to remind people that private mailing lists exist, as this occasionally surprises less experienced people. I've no objection to anyone adding more details (e.g., Mailman vs Google Groups, names of the biggest or most central mailing lists, links to examples, etc.).

I agree with you that OTRS should be added. Do you think it'd be better to put it with e-mail, or under ==Other==?

I'd put it with email, but either one makes sense.