Topic on Talk:Code stewardship

In reality, bugs with priority "normal" are not fixed within 30 days in most cases. Some teams are responsible for multiple code bases with hundreds of such bugs (for example, there are 656 bugs tagged "Collaboration-Team-Triage" with "normal" priority). For these SLAs to be realistic, one of three things needs to happen:

1. The standard SLA's timeline for "normal" priority bugs is extended, or eliminated entirely
2. On a case by case basis, individual code bases have laxer SLAs
3. Thousands of "normal" priority bugs are changed to have "low" priority
4. Bugs filed prior to this policy taking effect are grandfathered in

Also, the huge backlog that many code bases (even ones with WMF teams as stewards) currently have shows that, if these expectations are going to be agreed to (even just the ones about fixing high priority bugs), they will likely have to come with more resourcing or fewer expectations of non-maintenance work.

Thanks for the feedback Roan. I've received a fair bit of feedback on this topic and I agree with you're assessment of where we're at today and the challenges we'd face with the current set of SLAs. I'll be updating the stewardship model and SLAs over the next day or so to reflect that feedback.