Team Practices Group/Goals/FY2017Q1
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FY2017-18 First Quarter (Jul to Sep 2016)
[edit]| Foundation Strategic Direction | Annual Goal | Quarterly Goal | Output | Dependencies | Outcome |
|---|---|---|---|---|---|
| Annual Plan Program | Annual Plan Goal | Annual Plan Objective | |||
| Reach, Community, Knowledge | Facilitate the use of practices and processes that support WMF teams | Support teams needing embedded TPG support.
Support teams needing lightweight coaching or workshops. Tracking: Ongoing TPG Work |
Service levels of support are maintained:
Maintain net promoter score of at least 40 for embedded support. |
- Design Research | Teams are equipped with appropriate practices and processes to support their work. |
| Reach, Community, Knowledge | Facilitate the use of practices and processes that support WMF teams | Identify initiatives that could benefit from TPG support:
Support Annual Planning retrospective activities Tracking: T138241 |
Service levels of support are maintained:
Key improvements to Annual Planning are identified and documented. |
- Finance
- Budget Owners |
Teams are equipped with appropriate practices and processes to support their work:
The organization is positioned to improve how it conducts Annual Planning. |
| Reach, Community, Knowledge | Iterative and incremental support improvements | Identify areas of greatest strength and improvement for TPG:
Identify a common pain point across teams we interact with, and implement potential solutions. Tracking: T139630 |
TPG understands areas for improving its services:
Document the problem(s) we identified, the solution(s) we tried, what we learned, and how effective our efforts were. |
- TPG-supported teams
- Design Research |
TPG engages in continual improvement:
|
| Reach, Community, Knowledge | Iterative and incremental support improvements | Identify areas of greatest strength and improvement for TPG:
Plan: Light engagement survey Tracking: T139549 |
TPG understands areas for improving its services:
Experiment with collectiong metrics for light engagements |
- Light Engagement customers
- Design Research |
TPG engages in continual improvement:
We start to understand how satisfied our light engagement customers are, and how we can achieve a high impact with low effort. |