Data Platform Engineering/Data Products/SLAs/Intake
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Intake SLAs
[edit]These SLAs are being refined in an ongoing manner as we gather data we will add more granularity and update times - if your experience differs please let Will Doran or Virginia Poundstone.
New bug
[edit]- Triage: Within 1 week
- Response: Priority will be set and a response posted
- Resolution: Depends on outcome of triage(Average TBD)
New Project
[edit]- Triage: Within 1 week
- Response: Directly via Slack, IRC or Email upon contact
- Resolution: Work will be evaluated by Product Management and then follow our internal work process(Average TBD)