WMDE Engineering/UserExperience

Tasks:

Usability Testing

Needfinding

Create Designs

Consulting on UX topics, help others to solve minor UX problems themselves.

Methods UX:

• Surveys: Popular, but often the data is not reliable and for actual measurements or finding needs, they are not a good choice.
• Guerilla Usability Test: Quick test of 3-5 users. Do small tests, but often!
• SUS: easy to use standard survey
• In-Context: Test/Exploration, like a usability test/interview but with the participant doing his/her own tasks on his/her own equipment.
• Interview/Observation (see Beginners Guide to User Needfinding)
• Graphical Elicitation and Analysis
• Design Studio
• Paper Prototyping
• Brainwriting
• (Other co-creation)
• Affinity Diagramming

Recruiting

• Opt in pool for community. Example form for this from WMF. Don't forget to ask for experience etc.
• Usertesting etc. might be useful to get beginners – but it costs. Alternative: Snowball-sampling.

Tools

• google Forms (privacy?)
• google hangouts
  • Calls and Video and Screensharing (!)
• Firefox Hello
  • Calls, Video and Screensharing using Firefox Hello. Currently: The participant needs to activate hello and send me the link.

Challenges:

• How can we hear the beginners and intermediates?
  • At the top of the wikipedia page there is a banner, showing various projects. Could we there unobtrusively ask users if they would like to donate 30min to with a (remote) test?
  • Meetups of non-tech interest groups (PMs will know more)

Tasks and Orga

A Kanban Board with lanes (Testing, Need Research, Creation/Ideation, Graphic/Motion Design)

Open: How do I get tasks and how do the teams I work with get the output and discuss with with me?

Templates

• Personas/User Profiles
• User Quotes
• User Journeys
• Introtext test (to read to participants)
• Checklist for common UX tasks (with only the essential points!!!)

Tools =

• Byzanz for gif-screencasts for problem demonstration to send in an image.
• Libre Office Impress. Slides and simple prototypes.

UX for everyone!

• Using Heuristics
• Use patterns
• When should I ask a UX person?
• Discussing Design, Sketching etc.
• Teach yourself:
  • Reading Don't make me think
  • Participate in UX Research, lead a session, if you like

Working with the WMF:

• Some things exist (Personas)
• WMDE needs to make sense of such materials (usually, such deliverables are not drop-in-act-on information)
• How can we pool our efforts

Interface to community:

• Opt in to tests (see above, target beginners challenge)
• Come to co-creation sessions
• Before, After Workshops, Meetups
• As well: Interested Readers, Beginners etc. should also sign up. How can we target them.
• ... please add!

Interface to PMs

Hypothesis: PMs work with many people, hear their opinions. UX Research typically works with few people and observes behaviour. This would mean we could complement us very well!

Suggestion: Add a "get information about usage context/workflow AND/OR involve UX" to the add-a-new-feature community communication guideline.

Ideas (Not necessarily UX)

• Among the Wikidata swag is a checkered writing pad. Naturally, there should be a lined pad for wikipedia and a blank one for commons, too.
• Could we generate Easy to understand graphs from Wikidata? e.g.
  • automatic, Isotype-Like amount visualizations.
  • conversion to intuitive units: "As heavy as 13 Cars"

quickMockup

A simple, libré tool to create stuff-to-see from stuff-you-think