Project:Support desk
From MediaWiki.org
Support Team
Please see the Members List, and if you have questions about the support team please visit its talk page.
Archives
- 1 (by 2005-08-19)
- 01
- 2 (by 2005-12-15)
- 3 (by 2006-03-15)
- 4 (by 2007-01-11)
- 5 (by 2007-03-24)
- 6 (by 2007-05-29)
- 7 (by 2007-07-01)
- 8 (by 2007-07-27)
- 09 (by 2007-07-29)
- 10 (by 2007-09-02)
- 11 (by 2007-09-24)
- 12 (by 2007-11-05)
- 13 (by 2007-12-07)
- 14 (by 2007-12-30)
- 15 (by 2008-01-10)
- 16 (by 2008-01-19)
- 17 (by 2008-02-01)
- 18 (by 2008-02-18)
- 19 (by 2008-02-28)
- 20 (last multi-topic archive)
- 01 Int • S • D
To post a new question
- Please click on appropriate link below
- Installation and Legalities of MediaWiki →
- MediaWiki System →
- MediaWiki Database →
- Image/Thumbnailing Support →
- Uploading Support →
- Extension Support →
- Template/Table Syntax →
- System Messages/Special Pages/Magic Words →
- all other questions →
- discussions unrelated to the MediaWiki software will be removed.
Before Posting
- Check that your question is not already answered elsewhere on this site.
- The MediaWiki Handbook (on meta.wikimedia.org) holds detailed information about setting up and using MediaWiki.
- Manual:FAQ answers a lot of the most frequent questions about MediaWiki.
- Project:Help contains a more detailed list of all available help.
- Project:Forum is where you should discuss issues about this site.
- Sandbox is where you can test wiki editing, or use testwiki: for more extensive issues.
- Manual:Errors and Symptoms discusses some of the most common errors encountered like a blank screen.
- Is this the best place to ask your question?
- Questions on this page are unlikely to be answered very quickly, and may not get answered at all. Please check out the recommended communication possibilities (particularly the MediaWiki-l mailing list) before posting and read carefully. There is no "official" forum, but there are some private ones that might be better places to ask your question, e.g. mwusers.com.
- How to ask questions?
- Please make sure that you have really read the few pages of the fundamental introduction before you ask. In your question, please indicate which version of MediaWiki, PHP, the database you are using and its version (eg. MySQL 4.1), and a URL of your Wiki. Don't forget to sign your comment with -~~~~ at the end.
After Posting
- Is your question answered?
- If your question has been answered please place (RESOLVED) before the title of your thread, so our support staff will know to look over it. This also helps us when archiving.
- Why are some topics marked as RESOLVED when they are not?
- There are several reasons for marking a page as RESOLVED. First, if the user seeking support does not answer a member of the support team's questions seeking more information within a period of five days, the topic will be marked as RESOLVED as it cannot be solved. Second, if the topic does not relate to MediaWiki software it will be automatically closed. Third, if the user is seeking support for an unstable version or MediaWiki or an extension, the topic may automatically be closed, as this Support Desk does not offer such support. Fourth, if you do not submit your thread in the correct format (i.e., signing your thread, posting your report above your signature, etc.) it can be deleted on the spot. Fifth, if the users post seems resolved it may accidentally be marked as such, if this happens please move the page from the current archive back to the bottom of the support desk, but if your thread is in an archive older than the current, please just copy and repost it. Please note that as long as your topic follows these guidelines it will not be marked as RESOLVED.
- Can your question help someone else?
- The greater purpose of the Support desk is to make our Manual:Installation guide so good that you do not have to come here to ask questions, yours are answered on the page. Or if we know where the page is you are looking for, making that easier to find.